COVID-19 Policy and Updates
Latest on Coronavirus COVID-19 and Service Updates
We are currently aiming to dispatch all orders within 12-24hrs of receiving it. You should still expect to receive your parcel within our normal delivery times.
- 1-2 Days delivery timeline for orders in Ireland
- 2-3 Days delivery timeline for orders in the UK
We are following the advice from the Irish Government and WHO to support our staff. The health, safety and well being of our customers and staff is our main priority during this unprecedented time for everyone.
- Any of our staff who can work from home are currently doing so and our warehouse team are complying with the recommended ‘social distancing’ advice, keeping a distance of at least 2 meters apart at all times.
- We are working closely with our external delivery partners to ensure that you receive your order as soon as possible. There may be occasions when delivery times will be delayed, as a result of COVID-19. To mitigate risk of spread of Covid-19, An Post and DPD are now operating a contactless delivery service.
- According to WHO the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.
We are still operating to our normal delivery schedule, however please be aware that due to COVID-19, transport capacity has been reduced which may lead to some delays with orders. To get the latest updates on your order delivery window, please input your tracking number on https://track.anpost.ie/ for orders within Ireland and https://dpd.ie/tracking for orders to the UK.
Please keep checking your tracking link for updates. If you have not received your parcel you can contact Customer Service by emailing firstname.lastname@example.org. Please note, due to the high volume of messages we receive, we can only deal with customer service inquiries via email and not through our Facebook or Instagram messages.
Thank you for choosing to support Irish and shopping with The Beauty Basket and for your continued patience during this time. 💗